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INFORMASJON OM COVID-19

Lapoint har lang erfaring med håndtering av ulike typer av hendelser i verden, og det er viktig at våre kunder føler seg trygge når de reiser med oss. 

Vi følger nøye med på utviklingen ved hver destinasjon og vi er i kontakt med lokale helsemyndigheter i hvert land vi opererer. Vi følger deres retningslinjer dersom det er et utbrudd av COVID-19 (Coronavirus) i området vi opererer.

Vi anbefaler alle våre gjester og ansatte til å følge forholdsregler og retningslinjer gitt fra WHO (World Health Organisation); 

Vi anbefaler alle våre gjester til å følge reiseråd fra Utenriksdepartementet i ditt eget land. Lapoint som et Norskregistrert selskap følger alle råd og retningslinjer gitt fra Utenriksdepartementet i Norge. Du kan lese mer om dette på deres sider;

Vi anbefaler sterkt at du kjøper vår avbestillingsforsikring når du bestiller en reise med oss. Denne kan kun kjøpes ved bestilling. Uten denne forsikringen vil vi prøve å imøtekomme deg så best vi kan hvis din booking er direkte eller indirekte påvirket av COVID-19 (Coronavirus).

Vi tilbyr alle våre gjester mulighet for endring av bestillinger med reisedato fra 12.03.2020-31.12.2020. Endringen må skje senest 7 dager før avreisedato. Kunden kan endre dato og destinasjon med ankomstdato innen 12 måneder etter endringsdato. Hvis en gjest vil booke om til en annen destinasjon, vil fakturaen bli justert med henhold til den nye destinasjonens priser.

Vi anbefaler også å

1. Kontakt ditt reiseforsikringsselskap for eventuell erstatning og tilbakebetaling

2. Kontakt ditt flyselskap vedrørende spørsmål om din flyreise. 

QUESTIONS AND ANSWERS IN FAQ:

Vi har stor forståelse for at du og våre gjester kan føle uro i situasjoner som denne og vi har derfor samlet de vanligste spørsmålene rundt COVID-19 (Coronavirus) vi mottar. Vi håper at dette kan hjelpe deg med å adressere eventuelle bekymringer du har rundt din Lapoint reise.

Q: I haven’t made a booking yet, and now I am afraid of doing so, what are my rights in relations to the COVID-19 virus and traveling with Lapoint?

A: We strongly advise you to add our cancellation insurance when doing a booking with us. This can only be added upon booking time. Without this insurance we will try to accommodate you the best we can if your booking is directly or indirectly affected by the COVID-19 (Coronavirus).

Q: Generally speaking, what does Lapoint offer for customer who already have a booking:

A: Lapoint is offering rebooking opportunities for all bookings with travel dates from 12.03.2020 – 31.12.2020. Rebooking needs to be done 7 days prior to departure. Customer can rebook to any camp with arrival date within 12 months of change date. 

Q: I am afraid, I do not want to travel. What are my options?

A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customer can rebook to any camp with arrival date within 12 months of change date. 

Q: I want to keep dates but change destination. Is that possible?

A: As long as we have space on any other destination, we will try to accommodate this wish. If we don’t have any availability on the desired camp destination, we will try to change the dates of your travel as long as you make this change before 7 days of scheduled arrival date.

Q: I want to cancel my trip. What do I need to do?

A: If you have bought Lapoint´s cancellation insurance you can cancel your trip until 1 day prior to departure by sending an email to [email protected], [email protected], [email protected] or [email protected] Cancellations after the arrival date are not considered valid.

Cancellation terms without insurance

The Traveler’s cancellation of the Package Tour must be done in writing, either by mail or e-mail to [email protected], [email protected], [email protected] or [email protected] us a written cancellation with the number of your Booking Confirmation and your account number included, and we will refund the amount within 2 weeks from the cancellation date.

The date of which Lapoint Travels receive the cancellation will be crucial for the amount of the refund / the Traveler’s payment responsibilities.

Cancellation in days before departure; percentage of total refund:

From 61 days or more to arrival; 75% (you will be charged 25 % of the total amount)

60 days or less to arrival: 50% (you will be charged 50 % of the total amount)

Under 30 days to arrival: 0% (you will be charged 100 % of the total amount)

We can also help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customer can rebook to any camp with arrival date within 12 months of change date 

Q: Norwegian Ministry of Foreign affairs (UD) is putting restrictions on travelling to the country of question 

A: Customers can rebook to any camp with an arrival date within 12 months of the change date. Customers can get a refund if they have a booking with an arrival date in less than 2 weeks from the date of the restriction and only as long as the restriction is official. As soon as the restriction is lifted, the refund option is also lifted (e.g. no longer an option). We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

Q: My flights got cancelled but there is no travel restrictions to the country

A: We advise you to contact your flight company or your private insurance company for more information.

We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

Q: Airport is closed due to coronavirus

A: Please contact your flight company for details regarding your tickets. As this purchase was not made directly with Lapoint, Lapoint cannot assist in this matter.

We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

Q: Flights to the destination are stopped

A: Please contact your flight company for details regarding your tickets. As this purchase was not made directly with Lapoint, Lapoint cannot assist in this matter.

We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

Q: I am in quarantine and can not travel

A: Please contact your private insurance company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

Q: I am in quarantine at destination/camp 

A: The camp will accommodate you as best as possible, follow advice form staff and local health authorities, contact your private insurance company.  As long as we have space and are open for business you are very welcome to extend your stay with us for an additional room cost.

Q: USA forbid all entrance from Europe 

A: Please contact your flight company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

Q: Country forbid you to enter 

A: We advise you to contact your private insurance company. We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of the change date.

Q:  The country I am travelling to is in «lockdown»

A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

Q: The country I am in is in «lockdown» 

A: We can help you change dates free of charge as long as you make this change before 7 days of scheduled arrival date. Customers can rebook to any camp with an arrival date within 12 months of change date.

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